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Frequently Asked Questions
Yes, absolutely, we can customise products within your gift box. Just reach out to us via chat or email at orders@pavilionhampers.com.au and we'll make this happen for you.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
- All orders ship from our Sydney warehouse. Estimated business-day transit times below (day 0 is the day it's picked up for delivery):
Sydney & Capital Cities
| Destination | Standard | Express |
|---|---|---|
| Melbourne | 1–3 days | 1 day |
| Sydney metro | 1–2 days | 1 day |
| Brisbane | 1–3 days | 1 day |
| Canberra | 1–3 days | 1 day |
| Adelaide | 3–5 days | 3 days |
| Hobart | 4–6 days | 4 days |
| Perth | 7–9 days | 7 days |
Regional Areas
| Destination | Standard | Express |
|---|---|---|
| Wollongong | 1–3 days | 1 day |
| Central Coast | 1–3 days | 1 day |
| Newcastle | 1–3 days | 1 day |
| Coffs Harbour | 1–3 days | 1 day |
| Northern Rivers | 1–3 days | 1 day |
| Port Macquarie | 1–3 days | 1 day |
| Gold Coast | 1–3 days | 1 day |
| Albury | 1–3 days | 1 day |
| Sunshine Coast | 2–4 days | 2 days |
| Toowoomba | 2–4 days | 2 days |
| Orange | 2–4 days | 2 days |
| Riverina | 2–4 days | 2 days |
| Bendigo | 2–4 days | 2 days |
| Geelong | 2–4 days | 2 days |
| Wide Bay | 2–4 days | 2 days |
| Maryborough | 2–4 days | 2 days |
| Capricorn Coast | 2–4 days | 2 days |
| Mackay | 2–4 days | 2 days |
| Townsville | 3–5 days | 3 days |
| Cairns | 4–6 days | 4 days |
| Devonport | 4–6 days | 4 days |
| Launceston | 4–6 days | 4 days |