Refund policy

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Returns & Replacements

Every Pavilion hamper is assembled with care and leaves us in perfect condition. If something arrives otherwise, we want to know.

Damaged or faulty items

If any product within your hamper arrives damaged, we will replace it. Simply contact us within 48 hours of delivery at hello@pavilionhampers.com with your order number and a video clearly showing the damage. Once assessed, we will arrange a replacement item to be sent to you at no cost.

Change of mind

As our hampers are curated, assembled, and dispatched as complete sets, we are unable to accept returns or offer refunds for change of mind. We encourage you to review your order carefully before completing your purchase.

Exchanges

We do not offer exchanges.

Perishable and personalised items

Perishable goods and personalised or custom orders are non-returnable and non-refundable under any circumstances.

Incorrect delivery information

Pavilion is not responsible for hampers that cannot be delivered due to an incorrect or incomplete address provided at checkout. Please double-check recipient details before placing your order.

Product Substitutions

Every Pavilion hamper is curated with intention. Each product chosen for a reason. Occasionally, due to stock availability or supply changes, an item may become unavailable after your order is placed.

In this instance, we will substitute the product with something of equal or greater value that aligns with the spirit of your hamper. We take this seriously. A substitution at Pavilion is not a downgrade. It is a considered replacement chosen with the same care as the original.

We do not notify customers of substitutions in advance as this is managed at the time of packing to ensure your hamper reaches you without delay. Rest assured that the integrity of your hamper, its value, its curation, and the experience of receiving it, will never be compromised.

Questions?

If you have any questions about the contents of your order once received, please reach out to us at hello@pavilionhampers.com and we will be happy to assist.